Facing any of these questions?
If you’ve got a question, we may have the answer below in our most common FAQs. If you’re still stuck, please feel free to get in touch using the email address at the bottom.
How does Frontend Mentor for Teams work?
The first step is to create a team account. Once you’ve done that, you’ll see a dashboard where you can purchase seats. Once you’ve purchased your seats, you can start filling them with your team members (“learners”). Learners must create an account on Frontend Mentor (if they haven’t done so already). You can then add them to your team using their email address or Frontend Mentor username.
Do you offer discounts for registered nonprofits and charities?
Yes! We aim to help people become confident, competent developers through project-based learning and community. If you’re a registered nonprofit or charity helping people learn to code, we’d love to offer you a discount on our team offering. Please contact [email protected] for further information.
Do you offer discounts for state/government-funded schools?
Yes! If you’re a publicly funded school looking to incorporate project-based learning into your coding curriculum, please contact [email protected] for more information on educational discounts.
How does billing work?
Our subscriptions are invoiced yearly. If you add members to your team within a billing cycle, you’ll pay a pro-rata amount for the new seats. Once the yearly billing renewal arrives, you’ll be charged full price for all active seats. This ensures a single bill each year for your whole team’s renewal.
Does the subscription auto-renew?
Our team subscriptions auto-renew at the end of their term. You can easily manage your subscription by going to Settings > Billing. We send you an email reminder before your subscription renews to ensure you don’t get caught out.
Do you offer refunds?
We offer a "fair use" refund policy within 14 days of starting your first team subscription. Fair use means that if your team downloads one or two premium assets (designs, premium challenges) and decides it’s not for them, we’re happy to process a refund. After all, we want you to be satisfied with your purchase! But we reserve the right to say no if they’ve downloaded three or more premium assets before you request a refund. To request a refund, email [email protected] within 14 days of starting your team subscription. If you’re unsure whether or not project-based learning through Frontend Mentor will suit your team, we recommend a member of your team try a free or free+ challenge first so you have more information on how the platform works.
Can I add/remove seats as needed?
Yes! You can purchase additional seats whenever you like. New seats are charged pro rata based on your team’s annual billing cycle. If you don’t need a seat, you can remove it so you’re only billed for active seats when your subscription renews.
How do I cancel my subscription?
You can manage your subscription by going to Settings > Billing. From there, you can schedule a cancellation to prevent it from renewing.
What happens when my subscription expires?
All team members will lose their Pro access on Frontend Mentor, and we remove all seats from your team. If you want to add new members once your subscription has expired, you can purchase new seats to start a new subscription.